Terms and Conditions
Last updated: 18 October 2026
These Terms and Conditions ("Terms") govern your access to and use of AntlerHub, the homestay operations and channel management service made available by Antlerzone ("we", "us", "our") through the web portal (the "Service"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Who we serve
The Service is intended for homestay operators, their authorised staff, and others we expressly permit. You represent that you have authority to bind your organisation where applicable.
2. Accounts and security
You are responsible for safeguarding login credentials and for activity under your account. Notify us promptly of any unauthorised use. We may suspend or terminate access where we reasonably believe there is a security risk or breach of these Terms.
3. Acceptable use
You agree not to:
- use the Service unlawfully or to infringe others' rights;
- attempt to probe, scan, or test vulnerabilities without authorisation;
- interfere with or overload the Service or other users' use;
- reverse engineer or circumvent technical measures except where the law allows;
- upload malware or harmful content.
4. Your content and personal data
These personal data terms form part of these Terms. The Operator Data Processing Agreement also applies to operators.
Personal data terms
Last updated: 18 October 2026
Available in English and Bahasa Malaysia. If the two versions differ, the English version prevails.
Your content and personal data
1. You keep ownership of the content you submit. You grant us a licence to host, process and display it only as needed to provide, secure and support the service.
2. Our Privacy Policy forms part of these Terms. It explains what personal data we collect, why, who we disclose it to, and your rights under the Personal Data Protection Act 2010 (PDPA).
3. Your Antlerzone account (name, contact details, identity verification and the documents you upload to it) belongs to you. A business on our platform can only see your identity, bank, statutory and address details after you approve that business, as described in the Privacy Policy.
If you are an operator (a business using the service)
4. For personal data of your own customers, tenants, guests, staff and owners that you enter into the service, you are the data user (controller) and we process it on your behalf. The Operator Data Processing Agreement applies and forms part of these Terms.
5. You must have a lawful basis, and give any notice the PDPA requires, before you enter someone's personal data into the service.
6. You must use personal data seen through the service only for your dealings with that person. You must not copy, export, sell or share it with anyone else, or use it to look up people you have no dealings with.
7. You are responsible for your staff's access. You must give each staff member only the access they need and remove access when they leave.
8. You must tell us without delay, and in any case within 24 hours, if you become aware of unauthorised access to personal data in your account.
Changes to these Terms and the Privacy Policy
9. We may update these Terms or the Privacy Policy. We will post the new version with a new "Last updated" date.
10. For an ordinary change, we will tell you through the service or by email at least 14 days before it takes effect. If you keep using the service after that date, you accept the change.
11. For a material change (a new purpose for your personal data, a new class of recipient, or any change affecting sensitive personal data such as biometric data) we will notify you by email and in the service and, where the law requires, ask for your consent again. We will not apply that change to you until you give it.
12. If you do not agree to a change, you may stop using the service and close your account.
Questions about these Terms or your personal data: info@antlerzone.com (Data Protection Officer: Lim Ye Yong).
5. Third-party services
The Service may integrate with online travel agencies, payment providers, messaging, or other third parties. Their terms and privacy practices apply to those services. We are not responsible for third-party outages or changes.
6. Availability and changes
We aim for reliable operation but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features with reasonable notice where practicable.
7. Disclaimer
The Service is provided "as is" to the extent permitted by law. We disclaim implied warranties where allowed. We do not warrant that the Service will meet every operational requirement or be error-free.
8. Limitation of liability
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our aggregate liability arising from these Terms or the Service is limited to the fees you paid us for the Service in the twelve (12) months before the claim (or, if none, to a nominal amount where the law requires a cap).
9. Indemnity
You will defend and hold us harmless from claims arising from your use of the Service, your content, or your breach of these Terms, subject to applicable law.
10. Termination
You may stop using the Service at any time. We may suspend or end access for breach, legal requirements, or discontinuation of the Service, with notice where reasonable.
11. Governing law
These Terms are governed by the laws of Malaysia. Courts in Malaysia have non-exclusive jurisdiction, without prejudice to mandatory consumer or local rules where they apply.
12. Contact
These Terms are issued by Antlerzone Sdn Bhd (202201032222 (1477919-V)). For questions about these Terms or your personal data, email info@antlerzone.com (Data Protection Officer: Lim Ye Yong).